A few minutes of prep makes your repair visit faster, safer and often cheaper. Clear access to the appliance, note exactly what it is doing, and find the model number. Here is a simple checklist to run through before the technician arrives.
Before the visit
- Clear a path and space around the appliance
- Write down the symptom and when it started
- Note any error codes or sounds
- Find the model and serial number (inside the door, on a frame label)
- Empty a leaking or non-cooling fridge/freezer if asked
- Secure pets and keep kids clear of the work area
Why the model number matters
The model number lets us bring the right parts and often finish in one visit. Without it, a special-order part can mean a second trip. It is usually on a sticker inside the door, around the frame, or on the back.
Safety
If you smell gas, leave and call your gas company first. For a sparking or burning appliance, unplug it or shut off the breaker. Don’t attempt internal repairs on microwaves (high voltage) or gas lines — leave those to the technician.
Lawrenceville coupon
Service Call Fee WAIVED With Any Repair
A $79–$129 value — you pay only for the repair. Just mention this coupon when you call or book.
Rather have a pro handle it?
Our Lawrenceville technicians give you the exact price before any work — and the service call fee is waived when we do the repair.